Menú
19/03/2025
INTRODUCTION & PURPOSE
Welcome to clubSENsational LTD. We are committed to providing high-quality,
inclusive, and engaging services tailored to meet the needs of our service
users. Our goal is to create a safe, supportive, and stimulating environment
where individuals can develop skills, build confidence, and enjoy enriching
experiences.
These Terms & Conditions outline the expectations, policies, and procedures
that apply when booking and participating in our services. By making a
booking and completing a payment, you confirm that you have read,
understood, and agreed to these terms.
If you have any questions or require further clarification, please contact us at:
Email: info@clubsensational.org
Phone: 07592 558671
1. PARENT/GUARDIAN RESPONSIBILITIES
1.1 Providing Essential Information
• Parents or guardians must ensure that all relevant medical, personal,
and support needs of the service user are accurately provided when
completing the registration form.
• If any changes occur regarding the service user’s health, including
illness, injury, or medication taken within 24 hours prior to a session, you
must inform clubSENsational immediately.
1.2 Responsibility During Sessions
• clubSENsational staff take responsibility for the service user only during
the scheduled session.
• This responsibility starts when the instructor or staff member formally takes
charge of the service user and ends when the session concludes, at
which point they will be returned to the parent, guardian, or designated
responsible adult.
1.3 Supervision Before and After Sessions
• Outside of scheduled sessions, the parent, guardian, or accompanying
adult is fully responsible for supervising the service user and any other
children in their care.
• clubSENsational is not liable for any incidents occurring before the
session begins or after it has ended.
1.4 Venue Rules and Safety Compliance
• All parents, guardians, and accompanying adults must adhere to the
health and safety policies set by both clubSENsational and the venue
where sessions take place.
• It is your responsibility to ensure that anyone attending with you also
follows these rules. For detailed venue-specific guidelines, please refer
to the Locations section on our website.
2. BOOKING
2.1 How to Book
1. You can book our services through our ClassForKids booking system:
https://clubsensational.classforkids.io/.
2. Alternatively, you can book by contacting us via email
(info@clubsensational.org) or phone (07592 558671). We aim to respond
within 48 hours.
2.2 Registration Requirements
• Before confirming a booking, you must complete a questionnaire form
for the service user through the ClassForKids system.
• If no spaces are available, you may join our waiting list to receive priority
booking when a space opens.
2.3 Booking Terms
• Services must be booked in advance for the full term with a fixed day
and time.
• If a service user joins mid-term, fees will be charged on a pro-rata basis,
but we do not accept part-term bookings.
• Re-enrolment priority is given to existing service users.
3. PAYMENT
3.1 Payment Methods
We offer the following payment options for our services:
• One-off Payment:
o ClassForKids Booking System (transaction fees apply)
o Bank Transfer (details provided upon request)
o Point of Sale (POS):
▪ In person at selected locations
▪ Online by calling our company number: 07592 558671
• Instalment Plans (2 or 4 payments):
o Direct Debit: If you wish to pay in instalments, you must set up a
Direct Debit with clubSENsational. Payments will be collected as
follows:
▪ 2 Instalments: Payments are taken every two months over a
four-month period, on the 5th of each month.
▪ 4 Instalments: Payments are taken monthly over a four-
month period, on the 5th of each month.
3.2 Booking Confirmation & Payment Timing
• Bookings are not confirmed until payment has been received.
• An invoice will be provided for all requested services, along with our
Terms & Conditions, via email.
• Payment is due by the date specified on your invoice. Failure to make
payment by this deadline may result in the cancellation of your booking.
3.3 Payment Confirmation & Agreement
• A payment receipt will be sent via email once the transaction is
processed.
• Completing a payment indicates that you have read and agreed to
these Terms & Conditions.
3.4 Outstanding Payments & Service Access
• We reserve the right to deny access to our services if payment remains
outstanding and the service user attempts to attend a session.
3.5 Refund Policy
• All fees are non-refundable, except in specific cases outlined in sections
4 of these Terms & Conditions.
3.6 Booking System Updates
• From time to time, we may update or improve our booking and payment
processes. Any changes will be communicated in advance.
4. REFUND POLICY
4.1 Medical-Related Refunds
• If a service user is unable to attend a session due to a medical condition,
you must notify clubSENsational at least 24 hours in advance.
• A valid medical certificate or other supporting documentation must be
provided to request a refund or credit.
4.2 Refund or Credit Options
Once your request and documentation have been reviewed, you will have
the option to:
• Receive a refund for the missed session(s), OR
• Obtain a voucher for a future term.
Please Note:
• A maximum of two sessions per term can be refunded or credited.
• After two refunded or credited sessions, any additional missed sessions
will not be eligible for a refund or credit.
• Refunds or credits are strictly for medical reasons only. Other personal
commitments, schedule conflicts, or non-medical absences do not
qualify for refunds or credits.
4.3 Administration Fees & Processing Time
• Any refund will be subject to a 15% administration charge based on the
fees for the term package.
• An authorised refund typically takes 10 to 14 working days to process.
4.4 Extended Medical Absences
• If a service user requires a postponement of more than two weeks due
to a medical condition, a full refund will be issued for any sessions that
cannot be rescheduled within that timeframe.
• The remainder of the term’s sessions will be cancelled, and no space will
be held for the following term(s).
4.5 Documentation Requirement
• Refunds or credits are only issued upon receipt of valid medical
documentation.
• If documentation is not provided, we may not be able to process the
refund, and our standard cancellation policy will apply.
5. LESSON ARRANGEMENTS & CANCELLATIONS
5.1 Term Schedule & Calendar
A. The official term schedule, including session dates, can be found on our
website and will also be included in the booking confirmation email.
B. Our term dates are set independently and may not always align with local
school calendars. Unfortunately, we cannot offer replacements or make-up
sessions for any missed lessons due to scheduling conflicts.
5.2 Session Modifications & Cancellations
A. We strive to ensure that all sessions run as scheduled, but clubSENsational
reserves the right to adjust or cancel sessions if necessary. These changes may
occur due to:
• The assigned Specialist/Instructor being unavailable due to illness,
emergencies, or unforeseen circumstances.
• A service user experiencing illness, injury, or a medical condition
that could impact their ability to participate safely.
• Venue-related issues, such as temporary closures, maintenance
work, or conditions that make the location unsuitable.
B. In the event of any changes or cancellations, we will communicate with you
as soon as possible and provide information on any available alternative
options.
C. If an alternative session (date, time, or location) is not suitable for you or if a
session must be cancelled entirely, we will provide:
• A session credit that can be applied to the current term or the
following term’s fees.
• If you do not re-enrol for the next term, you may request a refund
equal to the session credit amount.
6. DATA PROTECTION
At clubSENsational, we take the privacy and security of your personal
information seriously. Any personal data collected about you or your child will
be handled in accordance with our Privacy Policy, which can be found on our
website under the «Privacy Policy» section.
We are committed to:
• Collecting only the information necessary to provide our services
effectively.
• Storing your data securely and ensuring it is only accessible to authorised
personnel.
• Using your data solely for booking, communication, and safety purposes.
• Never sharing your details with third parties unless required by law or with
your explicit consent.
By booking our services, you acknowledge and agree to our data protection
practices as outlined in our Privacy Policy.
7. AGREEMENT TERMINATION
A. clubSENsational reserves the right to terminate this agreement by providing
written notice if any of the following conditions occur:
B. Failure to provide accurate health information – If you do not disclose important
medical details about the service user that could affect their participation or
safety.
C. Non-payment of fees – If payment is not made by the due date, and no
alternative arrangement has been agreed upon.
D. Violation of venue policies – If you or the service user do not follow the health
and safety regulations or general rules of the premises where sessions take
place.
E. Breach of terms & conditions – If any other violation of these terms occurs that
affects the operation of our services or the well-being of others.
Termination of the agreement means the service user will no longer be
permitted to attend sessions, and no refunds will be issued for unused
sessions unless stated otherwise in our refund policy.
8. CHANGES TO TERMS & CONDITIONS
clubSENsational reserves the right to update or modify these Terms &
Conditions when necessary. Any changes will be communicated to you
through either:
• An updated version of the Terms & Conditions, OR
• A notification outlining any minor amendments.
By continuing to use our services after receiving notice of any updates, you
acknowledge and accept the revised terms.
9. GLOSSARY
For the purpose of these Terms & Conditions, the following definitions apply:
• «Specialist/Instructor» – Refers to the trained professional delivering the
session or program.
• «We», «Us», «Our» – Refers to clubSENsational LTD, including our staff,
instructors, and authorized representatives.
• «You», «Your» – Refers to the person entering into this agreement, typically
the parent or guardian of the service user.
• «Service User» – Refers to the individual enrolled in our sessions, programs,
or activities.